Shipping Policy
Order Processing
In-stock orders are processed within 1–3 business days. Business days are Monday through Friday, excluding holidays. Orders placed after our daily cutoff time may begin processing on the following business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
If an unexpected delay prevents us from shipping within the stated processing time, we will contact you with an updated estimate and available options.
Preorders
Preorder items are not currently in stock and will ship after they become available. The average estimated wait time for a preorder is approximately 1–3 months, unless a different estimate is stated on the product page.
Preorder arrival and shipping dates are estimates and are not guaranteed. Manufacturer production schedules, international transportation, customs processing, and other circumstances beyond our control may cause delays.
We will provide updates when available and will contact customers if we learn of a significant delay. Once the preorder item arrives at Gator RC, it will be processed for shipment.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order. We will make every effort to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered processing or has shipped.
Customers are responsible for verifying their order information and shipping address before completing checkout.
Domestic Shipping (United States)
We ship orders within the United States using trusted carriers, including:
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UPS
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USPS
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FedEx
Shipping charges are calculated at checkout based on the carrier’s real-time rates, package weight, dimensions, and destination.
Estimated delivery times after shipment:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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Express Shipping: 1–2 business days
Delivery times are estimates and are not guaranteed. Weather, carrier delays, holidays, and seasonal shipping volume may affect delivery.
PO Boxes and Military Addresses
Orders shipped to PO boxes or APO, FPO, and DPO addresses must use an eligible USPS shipping service. Certain oversized items or restricted products may not be eligible for delivery to these addresses.
Military and diplomatic shipments may require customs forms and are subject to destination-specific size and content restrictions. Delivery times may be longer depending on the destination.
Multiple-Package Shipments
Orders containing multiple items may be shipped in separate packages. Each package may have its own tracking number and may arrive at a different time.
Receiving an order in multiple packages does not necessarily mean that additional shipping charges have been applied.
Oversized Package Notice
Some RC aircraft and other large items require oversized shipping cartons. Carriers may apply dimensional-weight or oversized-package surcharges.
Applicable shipping charges are calculated automatically at checkout whenever possible. If additional shipping charges are required, we will contact you before shipping your order.
International Shipping
We ship to select international destinations.
International shipping charges are calculated at checkout based on carrier pricing, package weight, dimensions, and destination.
International customers are responsible for:
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Customs duties
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Import taxes
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Brokerage fees
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Any other charges imposed by the destination country or carrier
These charges are not included in the product price or shipping amount paid to Gator RC.
Estimated international delivery time after shipment is 7–21 business days. Delivery times vary by destination and customs processing and are not guaranteed.
Mail Forwarding Services
International customers may use a mail forwarding service to receive their orders.
Once a package is delivered to and accepted by the forwarding company, the order is considered fully delivered by Gator RC.
Gator RC is not responsible for:
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Packages lost after delivery to the forwarding company
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Items damaged while being handled or shipped by the forwarding company
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Missing merchandise or other issues that occur after the forwarding company accepts the package
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Additional shipping charges or service fees imposed by the forwarding company
Customers assume the risks associated with using a mail forwarding service. We strongly recommend selecting a reputable provider with a reliable delivery history.
Unpaid International Duties or Refused Shipments
If an international shipment is refused or returned because duties, taxes, brokerage fees, or other import charges were not paid, the customer may be responsible for:
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Original outbound shipping charges
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Return shipping charges
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Customs duties or taxes
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Brokerage fees
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Carrier return fees
Applicable charges may be deducted from the refund after the merchandise has been returned to and inspected by Gator RC.
Shipping Address Accuracy
Please verify that your shipping address is correct and complete before placing your order.
Gator RC is not responsible for delays, losses, or delivery problems caused by an incorrect or incomplete address provided at checkout.
If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges.
Order Tracking
Once your order ships, you will receive an email containing your tracking number and carrier information.
Tracking updates are supplied directly by the shipping carrier. Please allow time for the carrier’s system to display the first tracking update.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
For damaged packages:
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Contact us within 5 days of delivery.
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Provide your order number.
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Include clear photographs of the shipping carton, shipping label, packing materials, and damaged merchandise.
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Keep the merchandise, carton, and all packing materials until the claim is resolved.
For packages that appear to be lost, please provide your order number and tracking information.
We will work with the shipping carrier to investigate the issue and assist with a claim when applicable. Carrier investigations and claims may take additional time to complete.
Shipping Restrictions
Certain oversized RC aircraft and other large items may require special shipping methods or additional charges because of their dimensions.
Some products may not qualify for every shipping method or destination. If additional arrangements or shipping charges are required, we will contact you before shipping the order.
Shipping Delays
We work hard to process and ship orders promptly. However, carriers may experience delays caused by weather, holidays, high shipping volume, customs processing, or other circumstances beyond our control.
After a package has been accepted by the carrier, the carrier controls its transit and delivery schedule. Although Gator RC cannot guarantee a specific delivery date, we will assist with eligible carrier inquiries or claims when appropriate.
Package Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Check around the delivery location, including porches, garages, side doors, and other protected areas.
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Check with household members and neighbors.
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Verify the shipping address used for the order.
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Contact the shipping carrier for additional delivery information.
If you still cannot locate the package, contact us at sales@gator-rc.com. We will assist with a carrier inquiry or claim when applicable.
Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to Gator RC as undeliverable, the customer may be responsible for:
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Original outbound shipping charges
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Return shipping charges
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Carrier return fees
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Any other applicable carrier charges
These costs may be deducted from the refund after the package has been returned to and inspected by Gator RC.
Questions
If you have questions about shipping, please contact us:
Email: sales@gator-rc.com
Website: https://www.gator-rc.com